FAQ – Frequently Asked Questions

When will my order be delivered?

We aim to ensure that all UK mainland orders which are placed on a Standard Delivery service are delivered 3-5 working days after dispatch from us, however it is often much quicker. If you are within the UK and have used our 24hr delivery service, these orders will be delivered as advertised.

Is it possible to track my order?

Yes, we want you to have piece of mind that your product will reach you insured and on time. For that reason, we only use Royal Mail and associated subsidiaries. Once your order is despatched you will receive an email with tracking information.

In the event that I need to return an Item, what is the process?

In the first instance, please download and complete our Returns Form. Once filled in the item should be securely wrapped and returned with its original packaging. When returning the property we advise that an insured service is used, as a protection against losses should the worst happen. We can not be held accountable should the item not arrive with us. Returns are dealt within 5 working days of the parcel arriving with us.

Is it possible for you to collect my parcel?

Yes, if this is easier for you, we can offer a service where we will arrange collection from your house, at a cost of £7.95 a parcel. To arrange this purchase the ‘returns postage‘ on our website and complete the returns form as previously detailed. We will then arrange collection for the next working day. Please note, if you would like the item collecting from an alternative address or on a particular day, these details can be specified in the comments box when making the purchase.

Will my item need a signature upon delivery?

No, you can leave us with instructions for your goods to be left without a signature in the comments box at the point of purchase. However, once the goods have left the custody of the postal service, the goods are then classed as your responsibility, and we, EABED are unable to accept any responsibility for losses.

Can I order for anywhere in the world?

Yes, please see our ‘Postage Cost’ page.

How do I know what size to buy?

We have ‘Sizes’ pages, this has sizes charts from all the Brand Manufacturer’s which should assist you in purchasing you item. However, should you require any further help please get in touch.